Trading Terms & Conditions

Please read these terms and conditions carefully, as they affect your rights and liabilities under the law and set out the terms under which Niddal Windows Ltd trades.
1) Parties
This agreement is made between Niddal Windows Ltd and the Purchaser(s), named on the quotation or order confirmation, and may not be assigned without our prior written consent.
2) Descriptions, Illustrations, Prices and Product Information
Although we have taken care to describe and show typical products as accurately as possible, any illustrations on the quotation, survey report or on our website are for your information only. If there is anything which you do not understand, or if you wish to obtain further information about our Windows, Doors or Conservatories, please contact our offices on 01423 866588. Where we give a guide price for a typical installation on our website, this will be affected by the property type, its location, construction method, choice of glass and/or the actual survey sizes. If, by mistake, we have under-priced an item we will not be liable to supply that item to you at the indicated guide price. All prices are expressed inclusive of any VAT payable unless otherwise stated.
3) Availability
We try to ensure that we can always produce products from the full product range. If for any reason beyond our reasonable control we are unable to supply a particular item and you choose to continue with the remainder of any order we will not be liable to you except to ensure that you are not charged for that item.
4) Cancellation of order
A final detailed survey will take place shortly before the products are to be manufactured. After the detailed survey you have two days to make any changes to the order. If you were to cancel your order after the final survey we will charge a £75.00 survey fee penalty. Any changes made after the two days will mean that manufacture may have commenced and you will be responsible for any costs that we have incurred in producing bespoke products that are suitable only for your home and which cannot then be sold to others.
5) Detailed Survey
An order agreement is conditional upon a satisfactory survey by Niddal Windows Ltd prior to the manufacture. If, in the opinion of our Surveyor or Technical staff, the work cannot be satisfactorily or safely carried out due to pricing omissions, access, ground conditions or building works above and beyond our scope, we will write to you with a full explanation. If no satisfactory resolution can be agreed upon then you or we may cancel this agreement.
6) Variations
a) Any variation of this agreement must be agreed by you, us and for clarity, should be confirmed in writing/email.
b) The price will be affected by any material changes that you request or which are agreed following the detailed survey.
c) We may make minor technical changes to the specification of your products, these will not be to the detriment of their function or appearance and will not affect the price
7) Premises
a) The main purpose of our surveyor's inspection is to confirm the details and take       final measurements. The inspection will be confined to those areas which directly relate to the installation and we will not undertake, nor shall we be responsible for, a general survey of the premises/property.
b) We will not be responsible for remedying any defect that existed before the installation or for any damage arising from such a defect.
8) Delivery
We will endeavour to install your Windows, Doors or Conservatory within a reasonable delivery period. However, any given delivery period is only an estimate and may be affected by factors both inside and outside our control.
a) The estimated delivery period will run from the date of the order confirmation or from the date of any subsequent variation or receipt of third party approval.
b) We will contact you prior to the end of the estimated delivery period to organise and agree an installation date and timescale. If you have to cancel the agreed date we will allow a reasonable period to re-arrange the installation. If within six weeks of the original installation date you are still unable to accept installation 80% of the purchase price is payable. Installation will then follow as soon as reasonably practicable by agreement between us.
c) Neither you nor we are liable for any delay in the completion of the work, which arises from causes beyond our control, (including but not limited to, fire, flooding,civil disturbance, strike action by others, criminal damage or acts of war).
9) Additional Work
a) We will not undertake to move fixtures, fittings or re-site services such as pipes, cables, radiators or burglar alarms.
b) We do not undertake to refit aerial cables, telephone wires and doorbells.
c) We will make good internally and externally, but we cannot be responsible for any non- matching due to the weathering or ageing of existing finishes such as bricks, pebble dashing or rendering. We will make good to a pre-decoration standard,but will not be responsible for any redecoration or re-tiling.
d) We cannot guarantee that wallpaper, tiles, woodwork or plaster immediately adjacent to the existing frames will not be damaged when the frames are removed.
e) We cannot guarantee that any existing frames when removed will be intact for use elsewhere.
f) All existing frames or scrap materials will be removed and disposed of by us and recycled where possible, unless you specifically ask us to do otherwise prior to commencement of installation.
10) Payments
Niddal Windows Ltd accepts cash, cheques and debit cards. Please note that we implement a 2.5% charge for credit cards.
a) You agree to pay in full upon satisfactory installation of the products, when we will give you our invoice.
b) If you withhold more money than the value of any outstanding work, or delay payment of our invoice or any stage payments that are due, we will apply interest to the outstanding balance at 5% above Barclays Bank base rate, accrued on a daily basis.
c) We may ask for stage payments on conservatory projects. These will be detailed in our confirmation of order.
11) VAT
VAT is payable by you at the appropriate legislative rate.
12) Warranty / Guarantee
In addition to your statutory rights, your products and installation are guaranteed for 10-years from the date of installation in respect of any fault that appears as a result of defective material or workmanship, save for building works which carry a 12-month guarantee period. This warranty is provided free of charge.
13) The Guarantee Does Not Cover
a) Minor imperfections in the glass outside the scope of the Glass & Glazing Federation (GGF's) visual quality standard.
b) Damage or faults due to accident, misuse or neglect by you or by the use of improper cleaning materials.
c) Re-positioning or repair of any product by you or by persons other than our personnel.
d) Condensation caused by excess moisture in the domestic environment.
e) The colour fastness of proprietary guttering and down-pipes.
f) If you sell the property you may ask us to reassign the unexpired portion of the warranty to the new owner. Such requests should be made prior to the sale. We may ask to inspect the installation before agreeing to reassignment to ensure that it has not been neglected or misused and may charge a reassignment fee and an inspection fee currently (08/11) £15.00 and £75.00 respectively plus VAT.
g) If repairs are necessary for faults arising from neglect or misuse then these would have to be carried out at your cost before reassignment could take place.
h) If the warranty is reassigned then the new owner will have the remaining period of the warranty regarding materials and workmanship.
14) Complaints
You agree to notify us and to give us reasonable opportunity to remedy any complaint that you have. We support and undertake to work within the Code of Ethical Practice and other standards as promoted by the GGF.
15) Law
Nothing in these Terms and Conditions reduces your statutory rights relating to faulty goods including any failure to carry out our obligations. For further information about your rights, contact your local Citizens Advice Bureau or your legal advisor.

Website Terms and Conditions
By accessing the website the visitor/user agrees to be bound by the following terms and conditions:
Niddal Windows Ltd has taken all reasonable care in the preparation of the contents of this website to ensure the information appearing on it is accurate and up to date. We disclaim (to the extent permitted by law) all warranties, express or implied, as to the accuracy of the information contained on this website. You should take appropriate steps to verify any information upon which you wish to rely.
Information on this website is therefore solely for guidance purposes only and is subject to change without notice and is not intended to constitute a contract. The availability of a product on this site, the design, specification and price may change at anytime without prior notice.
All products mentioned, or which feature on this website, are strictly subject to availability. The visitor/user should take appropriate steps, including seeking appropriate legal and other professional advice, to verify any information on which they may seek to rely. Photographs and artists impressions may be for illustrative purposes only.
All intellectual property rights are reserved. No part of this publication may be reproduced in any form whatsoever (which for avoidance of doubt shall include photocopying or storing it in any medium by electronic means), save in respect of normal internet site visits.
Niddal Windows Ltd shall not be liable for any damages to or viruses that may infect your computer.

Niddal Windows Limited, Registered Office, 13 Iles Lane, Knaresborough, North Yorkshire, HG5 8DY.   Registered in England No 1324113